Communication in Healthcare: A Failure in Need of Rescue?

In this presentation, Dr. Amir Ghaferi, Associate Professor of Surgery at the University of Michigan Medical School, discusses the recent advances and common pitfalls in communication in the healthcare setting. He outline communication techniques and protocols that have been shown to decrease medical error. He explores some of the more common root causes of failure to rescue and relates them to the need for better communication. Dr. Ghaferi also discusses the three waves of innovation in patient safety and how each subsequent innovation built on preceding changes. 

CME Information

CME Credit Available

You may claim CME credit after watching this activity.

Needs Statement

General, plastic, thoracic, vascular, cardiothoracic, abdominal surgery, and surgical oncology physicians, residents, fellows and medical students need to be regularly updated on advances in surgical care and clinical practices that will aid them in performing a variety of surgical procedures to increase the patient care experience and improve practice efficiency.

Objectives

At the conclusion of this activity, the participant should be able to:

  • Discuss the major driver of variation in mortality following high-risk surgery in the United States.
  • Examine the key human factors contributing to failure to rescue following major complications.
  • Discuss the key ingredients to develop an environment that fosters early recognition of major postoperative complications.

Target Audience

  • Physicians
  • Medical Students
  • Fellows
  • Residents
  • Nurses
  • Other Health Professionals

Accreditation/Credit Designation

Baylor College of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Baylor College of Medicine designates this enduring material activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Program Director

S. Rob Todd, M.D.
Professor
Department of Surgery, Division of General Surgery
Baylor College of Medicine
Houston, Texas
Disclosure: Nothing to disclose.

Term of Approval

August 1, 2019 through August 31, 2021. Original release date: August 1,
2019

Disclosure Policy

The Office of Continuing Medical Education (OCME) makes every effort to develop CME activities that are scientifically based, accurate, current, and objectively presented. In accordance with the Accreditation Council for Continuing Medical Education Standards for Commercial SupportSM, Baylor College of Medicine (BCM) has implemented a mechanism requiring everyone in a position to control the content of an educational activity (e.g., directors, planning committee members, contributors, peer reviewers) to disclose any relevant financial relationships with commercial interests (drug/device companies) and manage/resolve any conflicts of interest prior to the activity. Individuals must disclose to participants the existence or non-existence of financial relationships: 1) at the time of the activity or within 12 months prior; and 2) of their spouses/partners.

Baylor College of Medicine does not view the existence of interests or relationships with commercial entities as implying bias or decreasing the value of a presentation. It is up to the participants to determine whether the interests or relationships influence the presenter with regard to exposition or conclusions.

If at any time during this activity you feel that there has been commercial or promotional bias, please inform us by using the commercial bias comments box in the evaluation form. Please answer the questions about balance in the CME activity evaluation candidly.

Disclosures

The following individual(s) has/have reported financial or other relationship(s) with commercial entities whose products/services may relate to the educational content of this activity:

Presenter

  1. Amir Ghaferi, M.D., M.S.

    Amir Ghaferi, M.D., M.S.

    Associate Professor
    University of Michigan Medical School

    Disclosure:

    Nothing to disclose.